Best of

The following section lists some of the more useful posts I’ve created over the last six years of blogging:

• An industry insider’s guide to everything you need to know about buying and implementing CRM software - not a post as such, but an e-book combining many of my posts into a guide to buying and implementing CRM technology. The link takes you to a download page, but it’s free and there’s no sign up required.
• How to implement CRM software – a hard way and an easy way - an important post I think, setting out why it’s critical to understand which of two camps your CRM project belongs to
• 20 ways to cut the cost of your CRM project - tips to help you control the costs of your CRM project
• How long does a CRM project really take? – how long should you realistically expect your CRM implementation to take
• 18 ways to speed up a CRM project - how to compress CRM project time-lines
• Killer misconceptions – 8 common misunderstandings about buying and implementing CRM software – what are the most misunderstood aspects of implementing CRM software
• Getting people to use CRM software - addresses the main stumbling block for most CRM projects – user adoption
• When should I pilot CRM software? – How and when to run a CRM software pilot
• A more successful approach to CRM requirements gathering - first in a series of posts setting out how to gather and document CRM requirements
• Seven tips for phasing CRM projects - how to phase a CRM project
• CRM and user acceptance testing - tips to managing the testing phase of a CRM project
• The tyranny of the CRM change requests - the hidden dangers of CRM change requests
• Six tips to surviving CRM design hell - why the CRM design phase is critical and how to navigate it safely
• An open letter to CRM software start ups - advice for new CRM software companies
• How to revive a failing CRM system - how to get a failing CRM system back on track
• 8 keys to successfully training CRM users - how to train CRM users
• Reporting and the two great fibs of the CRM industry - explains how the CRM industry has often fudged the issue of reporting
• Late and over budget – the hidden traps of implementing CRM software - explains some of the hidden traps of the CRM implementation process
• Why work with an independent CRM consultant? – explains the role of an independent CRM consultant beyond choosing CRM software

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