Following on from my previous blog post which, unashamedly, focused on user adoption and making sure it happens, I thought it might be useful to take a look at the other great post go-live challenge; change control. For clarity, in this instance I am not talking about managing the organisational Continue Reading
Why an independent CRM consultant? In around 100 seconds.
Why an independent CRM consultant in 100 seconds I set myself the task of trying to describe why someone should consider using an independent CRM consultant in ninety seconds. I couldn’t speak fast enough and ended up missing by eighteen, but this was the result…
The system is live – now the real work starts!
In my own (somewhat geeky) opinion, the warm glow of a new CRM system successfully deployed is one of the best feelings in world. There is something deeply satisfying at seeing all the imported data sitting in the correct fields, all beautifully formatted on a pristine looking user interface. And Continue Reading
Eleven early stage red flags when considering a CRM project
I’ve been an independent CRM consultant for close to fifteen years and counting. Quite a lot of the work I do is in the early stages of a CRM project helping clients plan out what a CRM project looks like for them and what will be involved in implementing it. Continue Reading