I’ve worked with a lot of clients who have, or have had, home-grown CRM systems. In other words, they’ve decided to develop something themselves rather than buy one of the many commercial CRM offerings. The rationale has often been that they had a very specific set of needs and wanted Continue Reading
Should you use contractors to implement your CRM system?
I wrote a blog post a week or so back about the merits or otherwise of recruiting in-house developers as part of a CRM project. I put the post on LinkedIn’s CRM Experts Group for comment, and one of the things that got mentioned was the alternative of using contractors Continue Reading
Should you recruit an in-house developer for your CRM system?
I’ve had a few conversations in recent weeks with organisations who are considering recruiting an in-house developer for their CRM system, rather than use, or solely use, the services of a third-party implementer. Please note I’m referring to the in-house developer implementing a commercial CRM application such as Salesforce.com or Continue Reading