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Month: December 2014

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How to document requirements for a CRM system – part 5

December 13, 2014May 30, 2015 Richard BoardmanLeave a comment

Last time out I described what I’d expect to see in a decent CRM requirements specification. Putting this sort of document together isn’t a trivial exercise, but the payback from the time invested can be huge. Here are some of the key benefits of this sort of approach: Increased return Continue Reading

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Richard Boardman is founder of Mareeba CRM Consulting, a UK based independent CRM consultancy. He works with mid-sized organisations to help them increase efficiencies and growth through the more effective use of CRM technology.

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