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Month: November 2012

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The mystery of Microsoft Dynamics CRM’s missing Q2 functionality – the plot thickens

November 18, 2012 Richard BoardmanLeave a comment

Back in July I posted that Microsoft’s six monthly development schedule seemed to be in some disarray. If anything’s clear from November’s ‘Microsoft Dynamics CRM December 2012 Service Update – Release Preview Guide’, it’s that their CRM development strategy is still in a state of flux. Back in 2011 the Continue Reading

Last month in CRM Software – CRM market news review for October 2012

November 11, 2012 Richard BoardmanLeave a comment

In summary: the social arms race continues, Oracle appoints a new guest antagonist, and Microsoft’s surprising marketing acquisition…. When we left off last month Oracle OpenWorld 2012 was just kicking off in a San Francisco recently vacated by Salesforce.com’s Dreamforce event. In contrast to Dreamforce, OpenWorld represents a much broader Continue Reading

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Richard Boardman is founder of Mareeba CRM Consulting, a UK based independent CRM consultancy. He works with mid-sized organisations to help them increase efficiencies and growth through the more effective use of CRM technology.

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