I was working with a professional services client a few years back. As our interview process progressed a recurring theme emerged which was the gains one of their key competitors had been making in recent years. Both companies sold to large corporate customers and the competitor seemed to have developed Continue Reading
Seven reasons why Salesforce.com and Microsoft could be vulnerable
As I touched on in last week’s March CRM news round-up, the mid-range CRM market looks to be opening up a little. If you’d asked me last year I would have said that Microsoft and Salesforce.com had a stranglehold on the market, but things seem to be changing. Sugar CRM Continue Reading