I’ve started to keep a rough tally of late. I’d say a third of the companies I make a sales enquiry to don’t follow it up. A third do, but badly. And a third are pretty on the ball. Which led me to write this piece on CRM and lead Continue Reading
Too soon to implement CRM software?
I was listening to an interview with Tony Hsieh when I was out running this week, and he was asked the question about the things he would have differently when Zappos was a start up. One of his responses was that he wished he’d rolled out the core values of Continue Reading