Month: November 2005

There was an interesting article in the 5th December edition of BusinessWeek entitled ‘Shaking up Oxford’. It detailed the major challenges faced by John Hood, the new vice chancellor, in shaking up Oxford University to improve its standing in the global league of top universities. Echoing the entry I made Continue Reading

I met with a client a couple of weeks ago. Four years previously they had invested a decent six figure sum in an implementation of CRM technology. As time passed the system steadily fell into disuse, and the company wanted to review the best way forward. The software they had Continue Reading

Interesting conversation last week. One of our clients had recently lost a couple of key sales staff. Since they don’t have a big sales team, this represented a reasonable proportion of their sales capacity, and had the potential to be highly disruptive in the countdown to their year end. When Continue Reading

Reading through a book called ‘Peopleware – Productive Projects and Teams’ by Tom DeMarco and Timothy Lister I came across the following quote: ‘If you find yourself concentrating on the technology rather than the sociology, you’re like the vaudeville character who loses his keys on a dark street and looks Continue Reading

One of the things that has struck me over the years is how few organisations spend any great time defining and documenting their requirements for a CRM system before plunging into the frenzy of vendor selection. I don’t think it’s a coincidence that the same organisations have struggled to realise Continue Reading