Observations on an independent CRM consultant's quest to help organisations get real value from CRM technology

There have been reams written over the years about the reasons for CRM project failures. But one aspect seems to get very little attention – poor implementation partner selection. A lot of effort gets focused on CRM technology selection, but for some reason the partner side of things is often overlooked. And yet, this is [...]

Back in July I posted that Microsoft’s six monthly development schedule seemed to be in some disarray. If anything’s clear from November’s ‘Microsoft Dynamics CRM December 2012 Service Update – Release Preview Guide’, it’s that their CRM development strategy is still in a state of flux. Back in 2011 the company announced a new agile [...]

In summary: duelling conferences, the implications of Dreamforce, and guerrilla marketing at Oracle OpenWorld It’s perhaps counter intuitive that at a time of rising fuel costs, restricted budgets, environmental concerns, and a plethora of technologies designed to make face to face meetings largely unnecessary, that live events and conferences should become one of the key [...]

July was the month that Microsoft and Salesforce.com stumbled, the acquisition feeding frenzy continued unabated, financial results seemed to exceed expectations, and an EU court ruling was delivered that could have far reaching effects for software vendors. So, first to Microsoft. A somewhat under the radar blog post from Microsoft Dynamics General Manager Dennis Michalis [...]