From the category archives:

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More dull but effective – CRM and margin retention

by Richard Boardman on May 12, 2012

Dull maybe but effective – CRM and major account planning

by Richard Boardman on April 26, 2012

CRM Market News Round Up – March 2012

by Richard Boardman on March 31, 2012

CRM market news round up – January and February 2012

by Richard Boardman on February 25, 2012

When CRM design and the real world collide

by Richard Boardman on February 18, 2012