Seven reasons to work with an independent CRM consultant

No axe to grind — There's no shortage of CRM products and suppliers. Cutting through the marketing hype though, to find the most appropriate, can be time consuming and frustrating. As an independent industry insider with no axe to grind, or software to sell, we can fast track the research stage and quickly identify the technologies that best fit your needs.

Significantly increase your return on investment — Our experience gained from over 200 CRM implementations, and our tight focus on extracting value, means that we can achieve an order of magnitude higher return on investment than when organizations contract solely with the vendor.

Negotiate better terms — When you are ready to purchase a system, we can help reduce the cost of your investment, and advise on structuring terms and conditions to your, rather than the vendor's, advantage.

Free up internal resources — You've also got a day job, and the demands of a CRM project can be high on internal resources. By working with a specialist consultancy we can keep the project on track without distracting your staff from the core business.

Minimise the risks of project failure — Gartner estimate that over 60% of CRM projects fail to meet expectations. Failing projects are disruptive, costly and impact morale. An independent consultant can help you effectively navigate the myriad of potential pit-falls, through to a successful high return deployment.

Increase user adoption — No matter how well planned and developed your CRM system, if you can't persuade your staff to use it, you don't have a system that adds value to your business. Successful adoption involves much more than selecting the right software, and we can guide you through the many aspects of helping your staff to use the system productively.

Review an existing system — If you are torn between staying with an existing system, or moving on to pastures new, we can provide the unbiased analysis required to help you judge the best way forward.