News and Articles

White Paper

CRM e-book

Mareeba CRM e-book on buying and implementing CRM software best practices

Articles

• Killer misconceptions - 8 common misunderstandings about buying and implementing CRM software
• The eight step survival guide to buying/implementing CRM software
• Does the CRM industry have an identity crisis?
• The changing challenges of CRM: the problems we had – the issues we face
• CRM’s sticking points – and 7 tips to survive them
• The future of CRM commoditisation or innovation
• How to choose and use CRM software
• Doomed from the Start? – IT Toolbox
• Get a handle on CRM – Computer Weekly
• CRM success or failure - A question for the board – IT Toolbox
• Saasy Software - Conspectus Magazine
• Why sales won't use the CRM system - and what you can do about it - Customerthink.com
• You can turn around a bad system - Customerthink.com
• Independent CRM consultants: a case for the defence – mycustomer.com
• The six hidden traps of CRM system implementation – mycustomer.com
• 10 ways to implement CRM on a tight budget – mycustomer.com

Blog

• Founder Richard Boardman’s blog…